December 15, 2023
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Throughout 2023, INTER EXPRESS LOGISTICS has continuously strived to enhance both service efficiency and diverse standards in shipping operations to meet international benchmarks and various requirements. This includes adhering to Good Distribution Practices (GDP) for pharmaceutical and medical product distribution, and maintaining ISO 9001:2015 Quality Management System standards, demonstrating an unwavering commitment to continuous improvement.
Advancing the quality development of our distribution centers and expanding our network to include over 100 service branches nationwide.
INTER EXPRESS LOGISTICS is continuously enhancing all 26 distribution centers nationwide. This includes optimizing the transportation management system to streamline operations at our distribution centers and strengthening our robust transportation network to expedite product distribution. We are also expanding our service coverage for product collection, demonstrating an unwavering commitment to enhancing service performance.
Currently, INTER EXPRESS LOGISTICS has expanded its service network to over 100 branches, complemented by 26 distribution centers nationwide. This expansion aims to enhance the efficiency of widespread service delivery and cater to the diverse needs of all business segments.
All INTER EXPRESS LOGISTICS branches nationwide offer both temperature-controlled and general shipping services. Our service options include:
- NORMAL/EXPRESS DELIVERY: Standard and Express Delivery Service
- FRUIT DELIVERY: Fresh Produce Delivery Service
- INTER PACK: Packaging and Shipping Service
- INTER FOAM: Shipping Service for Foam Boxes
- INTER COOL: Insulated Paper Box Shipping Service
We are committed to continuously developing our distribution centers in the future, by both expanding our network of distribution centers and optimizing our management systems, to ensure our shipping services operate with the highest efficiency.
We are committed to providing exceptional service at every step to ensure the utmost care for our customers' shipments.
- Your shipments are managed with the IEMS (Inter Express Management System).
The IEMS (Inter Express Management System) is designed to manage and monitor customer shipments throughout the transportation process, through the seamless integration of hardware and software technologies. The system receives real-time status updates from various hardware systems deployed throughout the delivery process. This includes devices in transport vehicles, such as GPS and Data-Loggers, as well as product handling systems like Conveyors, Dimension Weight scanners, Scan-in-Product (SIP), and Scan-out-Product (SOP) systems. All collected data is transmitted to the IEMS, enabling staff in each department to effectively manage customer shipments and ensure a smooth and highly efficient transportation process.
- Customer Support with IEMS and Ticket Management Systems
Beyond the IEMS system, INTER EXPRESS LOGISTICS also utilizes a Ticket Management system. This system supports our customer service team by accurately prioritizing tasks and preventing errors, ultimately enhancing customer satisfaction. Our goal is to ensure clients receive high-quality service and the best possible shipping experience.
Building trust through consistent adherence to standards, while preparing to embrace international standards in the future.
INTER EXPRESS LOGISTICS consistently upholds its service standards. This includes not only our temperature-controlled delivery protocols but also our safety standards and overall quality management practices.
GDP
(Good Distribution Practices)
Good Distribution Practices (GDP)
- The company has received certification for its pharmaceutical and medical supply delivery services, adhering to Good Distribution Practices (GDP). This aligns with the Food and Drug Administration's regulations, which mandate strict control over the distribution and storage of pharmaceutical and medical products.
ISO 9001 : 2015
Quality Management System Standard
- The company has achieved ISO 9001:2015 Quality Management System certification for all its distribution centers nationwide. This assures customers that every product is managed and delivered according to international standards.
Q-Mark
Truck Transportation Quality Standard
- The company has been awarded Q-Mark and Q-Cold Chain certifications by the Department of Land Transport for adhering to regulations governing truck transportation services. This ensures that every step of our truck delivery process meets established standards and is officially certified by government authorities.
While INTER EXPRESS LOGISTICS currently adheres to the Food and Drug Administration's guidelines, we are continuously preparing to achieve other international standards in the future. These include, for instance, the GDPMD (Good Distribution Practices for Medical Devices) standard, which outlines best practices for medical device distribution, and the ISO 13485 standard for quality management of medical devices. Our commitment is to assure every client that INTER EXPRESS LOGISTICS provides high-quality service, with all processes executed according to international standards to maintain product quality from origin to destination.
Continuously Advancing Electric Vehicle (EV) Truck Testing as Part of the Green Logistics Project
From 2022 through 2023, the company has consistently championed Green Logistics initiatives. In 2023, INTER EXPRESS LOGISTICS conducted trials with Electric Vehicle (EV) trucks to research and enhance our transportation system. These trials involved using EV trucks for product collection within the Bangkok metropolitan area, assessing the feasibility of transitioning from fuel-powered trucks to electric vehicles in the future.
Continuing Social Responsibility Initiatives Through Various Activities
We remain dedicated to continuously supporting and prioritizing social assistance, as we believe society improves through the collaboration and support of various entities, both governmental and private. Therefore, INTER EXPRESS LOGISTICS continues its social responsibility initiatives through various activities, such as the Baan Likai Development Project and the Blood for Life Project, without interruption.
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