General Merchandise
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Contact our customer service representative immediately at 1297 or line ID @iel.th or Inbox on the facebook page to inform Edmin to follow up as quickly as possible.
Temperature-controlled products
Check status
Contact customer service representative at 1297 or line ID @iel.th or Inbox on Facebook page : Inter Express Logistics General Cargo Refrigerated Frozen Nationwide Express
Call a car to pick up.
You can check the opening hours by line .
We offer pick-up service at home in Bangkok and metropolitan areas (Nonthaburi, Pathum Thani, Samut Prakan, Samut Sakhon).
How to call a car to pick up
1. Add line E-booking Click
2. Fill in the information.
3. Wait for admin to concede
Ride-hailing fee for home pick-up
For general products: If the number exceeds 50 boxes, there will be no charge for pick-up, but if the product is less than 50 boxes, the pick-up service fee will be charged at 50 baht per box, the service fee will not exceed 500 baht per time.
How to use the ride-hailing service to pick up goods at home
Reservations must be made 1 day in advance.
Monday – Friday 08.00 a.m. – 06.00 p.m.
Sunday 08.00 a.m. – 03.00 p.m.
If the allotted time is exceeded, it will immediately be cut to the next day cycle.
General Merchandise : Pick up at home from Monday to Sunday (no later than 9.00 -15.00 hrs.)
Accounting informs the customer of the source via line so that the customer transfers the service fee and attaches proof of payment.
1. In case of customers who come to the branch in person. Receipts can be received at the checkout counter.
2. In case the customer uses the booking service to pick up the goods. The accountant will send a copy of the receipt to Line, and the original document will be sent afterwards at the address provided.
Receipt/tax invoice cannot be issued.
For general items, 1 box is limited to 50 kg, width not exceeding 150 centimeters, length not exceeding 200 centimeters, height not exceeding 170 centimeters **If the item is large or overweight, there may be additional lifting fee as the case may be**
The company does not yet offer cash on delivery.
Payment can be made in 3 channels as follows:
1. Cash payment
2. Bank transfer
3.Scan QR code
Call a car to pick up.
What are the procedures for using the ride-hailing service, conditions and service charges? We offer pick-up service at home in Bangkok and metropolitan areas (Nonthaburi, Pathum Thani, Samut Prakan).
How to call a car to pick up
1. Add line E-booking Click
2. Fill in the information.
3. Wait for admin to concede
Ride-hailing fee for home pick-up
In case of refrigerated and express delivery, more than 20 boxes of goods will not be charged, but if the product is less than 20 boxes, it will cost 50 baht per box, but it will not exceed 500 baht per time.
How to use the ride-hailing service to pick up goods at home
Reservations must be made 1 day in advance.
Monday – Friday 08.00 a.m. – 06.00 p.m.
Saturday – Sunday 08.00 a.m. – 03.00 p.m.
If the allotted time is exceeded, it will immediately be cut to the next day cycle.
Temperature Controlled Products : The car will pick up the goods at home from Monday to Sunday. Morning 9.00 a.m. – 3.00 p.m.
1. In case of customers who come to the branch in person. Receipts can be received at the checkout counter.
2. In case the customer uses the booking service to pick up the goods. The accountant will send a copy of the receipt to the customer's personal line and then send the original receipt by mail at the address where the bill is opened.
Receipt/tax invoice cannot be issued. In this case, yes.
Customers can ask for more information by line .
service
The service point has branches nationwide. Please check the service point here.
There are 2 types:
1. Express / Express Delivery and Normal General Cargo Services
2. Fruit and Vegetable Delivery / Fruit Delivery
The company does not accept transportation. All kinds of illegals, all kinds of weapons, ammunition. Explosives/ Addictions/ Pornography Pirated items/ organisms, humus, humus, trees, flowers, all kinds of plant species/ filthy or poisonous. Chemicals, flammable objects/ important government documents, bonds, banknotes, national lottery/ jewelry, jewellery/ and high-rise makeup cakes/ Components of e-cigarettes, including e-cigarette reagents
Learn more here.
There are 2 types:
1. Express delivery 1-2 days
2. Plain delivery 3-4 days
Customers can find out more information here.
For details and qualifications, please click
For more information, please contact the following channels:
1. Contact via LINE Click
2. Contact 065-984-5394 Khun Pornchai ,065-940-5787 Khun Pink
The company provides domestic delivery services only.
service
Delivery Service Temperature control, refrigeration, freezing, piece by piece and maokan. Delivered to front of house nationwide, whether it's refrigerated products of vegetables, fruits, medicines or frozen products, frozen meats. Frozen seafood until it reaches ice cream.
Inter Foam : Foam box transportation service (customer own product) / General vehicle transport by controlling the temperature inside the box.
Inter Pack : Ready-to-ship pack service (the company makes a delivery for customers) / Use a general car to transport.
Inter Cool : Cold paper box/cargo transport service by temperature control vehicle or temperature control inside cool container (large temperature control box)
The service point has branches nationwide. Please check the service point here.
Delivery period 1-2 days
The weight of the product including pack equipment must not exceed the size B1 as below (refrigerated 2-8°C/ frozen below -15°C).
Size S1 Product weight up to 3 kg (refrigerated) and: 2 Kg (Frozen)
Size S2 weight up to 7 kg (refrigerated) and 7 g (frozen)
Size A1 weight up to 15 kg (refrigerated) and 15 kg (frozen)
Size A2 weight up to 20 kg (refrigerated) and 18 kg (frozen)
Size B1 Product weight up to 24 kg (refrigerated and 20 kg (frozen)
The maximum must not exceed 30 kg per box, volume, width, length x height, must not exceed 100,000 cubic centimeters or not exceed the size B2 specified by the company.
The maximum must not exceed 30 kg per box, volume, width, length x height, must not exceed 65,000 cubic centimeters or not exceed the B2 sykes specified by the company.
The service point has branches nationwide. Please check the service point here.
The service point has branches nationwide. Please check the service point here.
Products at risk of odor contamination such as sheep durian, fresh seafood, zodiac That is not shelled into vacuum bags or packed into standardized glitter containers or goods that are vulnerable to hygiene contamination, such as cold medicines and medical supplies, vaccines, blood, plasma, serum, breast milk.
Such items The company only provides temperature controlled delivery service with foam box.
fee
The calculation of the service charge depends on the box size and weight of the goods including the box, as well as the area between the sender and the receiver.
Customers can check the surcharge here.
S1 up to 5 kg, volume not exceeding 7,500 cubic meters
S2 weight up to 10 kg, volume not exceeding 15,000 cubic meters
A1 Up to 15 kg, volume not exceeding 25,000 cubic meters
A2 Weight up to 20 kg, volume not exceeding 50,000 cubic meters
B1 Weight up to 25 kg, volume not exceeding 75,000 cubic meters, B2 weight not more than 30 kg, volume not exceeding 100,000 cubic meters
fee
The calculation of the service charge depends on the box size and weight of the goods including the box, as well as the area between the sender and the receiver.
Cross-sectoral shipping
Chilled repackage = 50 BAHT, Frozen=100 baht
Customers can check the surcharge here.
Product Claims
The customer must make the claim manually as follows:
1. Prepare the claim documents
1.1 Letter of claim for damages/date of delivery/invoice number
1.2 Copy of trading bill / transfer amount
1.3 Bank book page to transfer compensation for damages and phone number to inform the transfer amount via SMS
2 Submit product claim documents
Customers can send documents by e-mail of the claims agency at th.iel.ck@iel.co.th or contact 1297 press 6 to 2.
3 Pending a callback from the authorities.
1. Illegal or prohibited by all types of laws
Two weapons of all kinds, ammunition. Explosives, including dangerous goods.
3 Addictions
4 Unprocessed Cannabis/Hemp All parts of the cannabis plant and hemp are both fresh and dry.
5 Components of e-cigarettes, including e-cigarette reagents
6 Pornography
7 Pirated items
8 Filthy or poisonous things Chemicals, flammable objects.
9 Important official documents, ID card, house registration, title deed, etc.
10 Documents relating to financial institutions, bonds, banknotes (all currencies), checks, credit cards, debit cards and national lottery pledges
11 Letters and documents containing personal information
12 Jewelry, Jewellery, Gold
13 products of psychological value to society, such as Buddha statues Artwork, paintings and antiquities, etc.
14 glassware, ceramics, pottery Machinery, motorcycles, water batteries Distilled water, lamps, glass furniture Glass, wooden table, marble, light bulb
15 used goods
1 item contained in glass bottles
2 Coupons, vouchers and reward cards (not covered for damage and loss in all cases)
3 Repair shipments
Warranty for damaged goods End protection immediately When a customer signs an item in case of loss If the status in the system does not move for more than 7 days or the official confirms it, the claim can be made immediately.
The review period is about 14-30 days.
More details can be found here.
In case of damaged or lost goods, the company indemnified the actual value. But not more than 3,000 baht per box, you can find more details here.
If you want to insure additional products, the insurance fee is 1.25% from the value of the penny but not exceeding 50,000 baht per box, in case the customer wants to purchase additional insurance, the price of the product is 30,000 baht * with 1.25 % = 375 baht (the amount that must be paid in combination with the shipping cost at a time/box).
Product Claims
Compensation for damaged goods, loss or delay from transportation will pay only for the actual goods. Not exceeding 3,000 baht, excluding service charges, transportation and opportunity expenses in all cases.
1. Customers fill out the Product Claims form in Google Form, which can be filled out here.
2. The claims consideration period is about 7 days.
3. If the result does not meet the claim conditions. The claims department will inform the results by mail and clarify the cause of the rejection.
4. If the result of the claim is determined through the product claim conditions. The claims department will notify you of the results by email.
Remark : Submit the request within 3 days after learning of the matter.
: In case of incorrect information Product claims cannot be considered.
: If the document is not completed, it cannot be processed to apply for approval.
: In case the customer wishes the claims department to consider the claim. Return of carcasses reserves the right to return, especially food, food, fresh goods or waste products.
Creatures, humus, animal remains, trees, flowers, all kinds of plant species and high makeup cakes.
1. Goods or food that expire within 3 days from the date the sender delivers the goods to the company.
2. Products or foods that are weak and want to keep the shape without losing shape.
3. Products contained in glass bottles
4. Goods or food packaged in improper containers or packaging Risk of damage
5. The product is packaged by the customer himself inside the foam box using insufficient or inappropriate refrigeration material.
6. Coupons, vouchers and reward cards (not covered for damage and loss in all cases)
7. Unprocessed cottage leaves in all parts of the plant (not covered for damage and lost in all cases)